FAQs

FAQs 

For any store, order, or product related questions please email shop@helenahpornsiri.com

For non-store related questions & queries please refer to my website or email hello@helenahpornsiri.com

Tax & Customs Fees outside of the United Kingdom

As of July 1st 2021 the law has changed regarding shipping from the UK to EU countries. Additional tax now needs to be paid on all orders regardless of value of goods. If you are based in the EU and place an order please be aware that you will be contacted by your mail provider to pay additional taxes and a handling fee. Paying these fees in the responsibility of the buyer and the fees will vary between countries. 

In the future we are looking to include taxes at the point of purchase but unfortunately at this time implementing this is proving difficult as this has only recently come in to effect. Apologies for any inconvenience.

Where is my order?

All large prints in sizes 11x14",12x12", and A3, are automatically shipped with tracking included. Orders send with tracking will receive a tracking number via email once the items have been shipped. 

If based in the UK the shipping service will be Royal Mail First Class signed for, if based outside of the UK the service will be Royal Mail International Tracked.  The tracking for your order can be checked on the Royal Mail website. 

Packages generally arrive within 1-2 days after shipping in the UK, 1 week in Europe, and 2-3 weeks elsewhere. International packages can be occasionally be delayed. We try to ensure this happens as rarely as possible by clearly labelling packages and always including customs information.

Greetings cards, small prints, and other small items are sent without tracking, unless otherwise selected by the customer at checkout. The shipping service for untracked items in the UK is Royal Mail First Class and should arrive within 1-2 days after the item has been shipped. The service for customers based outside of the UK is Royal Mail Standard International, this should arrive within 1 week after the shipping date in Europe, and within 2-3 weeks after shipping date for the rest of the world. 

For any further queries on shipping please email shop@helenahpornsiri.com. 

Wholesale

We can supply individual greetings cards and selected prints to independent retailers. For more information & a PDF of our wholesale catalogue please email shop@helenahpornsiri.com. 

Larger Quantities & Postal Tubes for Wrapping paper

We are able to supply wrapping paper in larger quantities than listed on the store. Due to differences in international shipping rates we ask the anyone interested in purchasing a bespoke number of sheets please email us at shop@helenahpornsiri.com. This way we can calculate the size & weight of the parcel and offer an exact quote.