FAQs
FAQs
For any store, order, or product related questions please email shop@helenahpornsiri.com
For non-store related questions & queries please refer to my website or email hello@helenahpornsiri.com
Update for EU Customers
Due to a change in the EU General Product Safety Regulations (GPSR) we will not be able to ship any orders to the EU after the 12th of December.
We are so sorry for this news and will be looking for ways to comply with the new regulations so that we can ship to customers in the EU again soon.
Where is my order?
All large prints in sizes 11x14",12x12", and A3, are automatically shipped with tracking included. Orders send with tracking will receive a tracking number via email once the items have been shipped.
If based in the UK the shipping service will be Royal Mail First Class signed for, if based outside of the UK the service will be Royal Mail International Tracked. The tracking for your order can be checked on the Royal Mail website.
Packages generally arrive within 1-2 days after shipping in the UK, and 2-3 weeks elsewhere. International packages can be occasionally be delayed. We try to ensure this happens as rarely as possible by clearly labelling packages and always including customs information.
Greetings cards, small prints, and other small items are sent without tracking, unless otherwise selected by the customer at checkout. The shipping service for untracked items in the UK is Royal Mail First Class and should arrive within 1-2 days after the item has been shipped. The service for customers based outside of the UK is Royal Mail Standard International, this should arrive within 2-3 weeks after shipping date.
For any further queries on shipping please email shop@helenahpornsiri.com.
Wholesale
We can supply individual greetings cards and selected prints to independent retailers. For more information & a PDF of our wholesale catalogue please email shop@helenahpornsiri.com.
Larger Quantities & Postal Tubes for Wrapping paper
We are able to supply wrapping paper in larger quantities than listed on the store. Due to differences in international shipping rates we ask the anyone interested in purchasing a bespoke number of sheets please email us at shop@helenahpornsiri.com. This way we can calculate the size & weight of the parcel and offer an exact quote.